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Back

Responsible Gaming

Fitzdares is always committed to support you when it comes to responsible gambling. You should have fun playing in a safe environment. While most players enjoy gambling as a form of entertainment, there is the inevitability that some may experience problems. Our commitment to protecting all players extends to those around them, especially when the experience stops being fun.

If you feel like you or someone close to you might be at risk, please complete one or both of the following surveys to identify if there may be a problem: https://www.gamblersanonymous.org/ga/content/20-questions and https://gamblingguidelines.ca/interactive-risk-assessment-tool

There are a variety of additional resources available to players and those close to them. A few are listed below.

Feel like you might benefit from talking to someone? You have options: https://www.responsiblegambling.org/for-the-public/problem-gambling-help/

Want to share your experience with someone online? Visit GamTalk to connect with people who have been through this before: https://www.gamtalk.org/

Want to speak to someone on the phone? Contact Ontario ConnexOntario Help Line 1-866-531-2600 This helpline is a free and confidential service in Ontario, Canada and is available 24/7 with service in 170 languages. You can also visit their page here: https://www.connexontario.ca/en-ca/

To know more about the games you play, here is your gambling encyclopaedia: https://www.playsmart.ca/

Gambling, gaming and technology use (GGTU) support mental health and addictions service providers through training and education, developing digital tools and resources, and facilitating knowledge sharing: https://kmb.camh.ca/ggtu/

Integral to Fitzdares safer gambling policy is our advertising and marketing commitment. All our material is subject to strict review and follows all rules, guidelines and standards. Fitzdares is committed to never:
• Advertise to vulnerable persons, or to take advantage of those in vulnerable positions
• Target underage members of the community
• Send materials to self excluded individuals
• Mislead or misdirect players though, by presenting gambling as a way to make money or a living

Below are a list of tools and resources you can utilize in order to play within your limits and recognize the warning signs of problem gambling.

Responsible Gambling tools and how to use them


Fitzdares has a number of gambling tools to help you stay in control while still having fun. Fitzdares always recommends to refrain from gambling while using drugs and or alcohol, these are know to cause excessive gambling and inhibit decision making.

Fitzdares always want to you enjoy your experience and know you limits. There are several tools available to you to help you keep track of time spend playing, Money spent while playing, and to set time limits and /or limit losses.


Deposit Limits


Fitzdares recommends that all players set daily, weekly, and monthly limits for deposits in order to stay in control of the funds in their account.


Loss Limits


Fitzdares recommends that all players set loss limits. These can help mitigate losses and can give players sufficient time away from the game.


Reality Check


Fitzdares recommends all players use the reality check feature when they need a break or would like time to step away. The reality check tools allows players to set a timer to prevents them from placing a wager.


Timeout


The Timeout feature lets all player set a time limit beyond the reality check, from 24 hours up to 3 months. If you need to take an extended break, that’s great! We cant wait to see you again.


Self Exclusion


For a few players gambling might become a serious problem.

Fitzdares always supports players if they need a longer break, or wish to close an account. The self exclusion option is always there for you. Time periods ranging from 6 months to 5 years are available. Please contact our customer service team if you would like to discuss a self exclusion option outside of the website/App. We can help you withdraw funds and close you account. The Self exclusion tool prevents your from playing and if you wish to revert, there is a 24 hour cooling off period. Once the self-exclude period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our terms and conditions.

During the self-exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.

For gambling therapy and many other options please visit: https://www.responsiblegambling.org/for-the-public/problem-gambling-help/help-for-canadians/


Warning Signs


Fitzdares has a total commitment to help players, and the friends and family of our players. If you are concerned that a family member or friend is playing or gambling excessively here are some common warning signs:
1. Uncontrolled Spending
2. Significant time spent gambling or discussing gambling
3. Misleading others to the extend of their gambling
4. Neglecting hobbies, relationships, or work to gamble
5. Borrowing or turning to theft to finance gambling
6. Combative or aggressive when confronted about their gambling

If anyone you know is showing any of the above warning signs, please contact Fitzdares to discuss their behaviour, and advise them to seek help though. Our Customer service team will always help, and there are additional resources available external to Fitzdares that can help people affect with problem gambling.

If you feel like you or someone close to you might be at risk, please complete one or both of the following surveys to identify if there may be a problem: https://www.gamblersanonymous.org/ga/content/20-questions and https://gamblingguidelines.ca/interactive-risk-assessment-tool


Common Gambling Myths Debunked


"The more you play, the more likely you are to win"

WRONG. The longer you play has no affect on the likelihood you will be successful. The outcomes are never guaranteed, no matter the length of play. This is called the gambler’s fallacy.

"If you play long enough, you will win back all of your money"

WRONG. There is no correlation to time vs money won. Gambling is a leisure activity and should be enjoyable. If you feel like you are playing beyond your means, please use Fitzdares responsible gambling tools.

"Knowledge of a game can give you a better chance of winning"

WRONG. Fitzdares always encourages players to make educated decisions and to fully understand the games or types of wages they are placing. Knowledge of a game never accounts for chance. The exciting part of sports is the unknowable and the unpredictability.


Under 19s using Fitzdares to place bets


Fitzdares is committed to protecting youth and under 19s from gaming using our platform. If you know of someone under 19 using our platform, either on their own or through another account, please contact us to so we can take appropriate action.

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